Outsourcing Oscoda, Michigan

Crusecom Technology Consultants LLC

Outsourcing Oscoda, Michigan
BPO, Call Center & IT Services

Address
5226 North US-23
Unit 1
Place
Oscoda, Michigan, MI   48750 
Landline
(989) 739-5070
E-Mail
[email protected]
Facebook
Crusecom
Website
crusecom.com
Menu
crusecom.com

Description

Crusecom Technology Consultants, LLC is a US-based call center and Business Process Outsourcing (BPO) company with its headquarters in Oscoda, Michigan, that provides customer support, live chat, email, and back-office services for clients nationwide. A Service-Disabled Veteran-Owned Small Business (SDVOSB), it has operated in Oscoda since 2002, focusing on creating local jobs through comprehensive training and technology. The company offers 24/7/365 support and handles various programs, including a significant contract for the Michigan Snap/WIC cardholder support line. Key aspects of Crusecom: Services: Offers customer service (inbound/outbound), live chat, email support, back-office outsourcing, and IVR/IVA services. Location: Headquartered in Oscoda, Michigan, it has been a major local employer since relocating there in 2002. Workforce: Employs US-based agents and provides extensive training, including a "nesting" phase in a production environment. History: Started as a tech consultancy in Ohio in 1998, shifted to BPO in 2002, and has grown significantly, with the contact center becoming the core of the business. Clients: Serves clients across the country, including government agencies, and has handled large programs like the Michigan EBT support line. Quality: Emphasizes quality assurance through call monitoring, regular reporting, and documented procedures, maintaining PCI DSS compliance.

Keywords BPO services, contact center outsourcing, customer service outsourcing, live chat support, email support outsourcing, IVR services, intelligent virtual agent, back office outsourcing, IT consulting, cloud consulting, cybersecurity consulting, network consulting, VoIP solutions, systems architecture, PCI DSS consulting, SDVOSB contractor, veteran-owned business, federal government contractor, 24/7 call center, computer repair Oscoda, computer repair Michigan, remote computer help, small business IT support, Oscoda MI computer shop.

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Opening hours

Closed on major holidays

Payment Options

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  • Customer Service Outsourcing

    SDVOSB-certified, US-based customer service outsourcing from Crusecom. One program covers inbound support, outbound campaigns, or a blended mix — same brand-aligned training, QA monitoring, and reporting across all of it. 24/7/365 coverage, scalable teams for seasonal demand, and full TCPA compliance on outbound. We learn your products, train agents on your voice, and integrate with your existing CRM and contact platforms before a single customer interaction goes live.

  • Live Chat Support

    SDVOSB-certified, US-based live chat support from Crusecom. Trained agents staff your website or in-app chat in real time, handling multiple conversations at once without letting quality slip — so wait times drop, CSAT climbs, and customers get help on the channel they already prefer. We plug into your existing chat platform and CRM, train agents on your products and tone, and log every transcript for QA, analytics, and trend-spotting. Coverage scales with traffic and campaign windows.

  • Email Support

    SDVOSB-certified, US-based email support from Crusecom. Our agents take over your email queue and run it well — writing clear, complete replies that resolve the customer's issue on the first response. You set the SLAs and we hit them, with prioritized queue management, brand-aligned templates, and a consistent voice that matches your tone guidelines. Every ticket is tracked, every response is QA-reviewed, and you get reporting on volume, response times, resolution rates, and CSAT trends.

  • Back Office Outsourcing

    SDVOSB-certified, US-based back-office outsourcing from Crusecom — running data entry, order management, document processing, records, and recurring admin work since 1998. Your team gets out from under the repetitive load while accuracy, turnaround, and compliance hold steady. Everything runs on access-controlled systems with documented procedures, full audit trails, and quality checks built into the workflow. Capacity scales up or down with volume without you hiring or cutting staff.

  • IVR & IVA Services

    SDVOSB-certified IVR and Intelligent Virtual Agent services from Crusecom — designed, built, hosted, and managed by a team that runs contact centers every day. IVR handles structured tasks like account lookups, payment processing, and call routing; IVA handles conversational interactions that resolve without a live agent. Both cut live-agent volume and shorten handle times. We are vendor-neutral with no CCaaS lock-in, and we offer fully managed or build-and-handoff. The flows we ship reflect real call patterns, not demo scripts.

  • Surveys & Feedback Programs

    SDVOSB-certified, US-based surveys and feedback programs from Crusecom. We design and run post-interaction surveys, CSAT programs, and market research calls administered by live agents — which consistently delivers higher completion rates and more useful answers than automated alternatives. Programs are tailored to your goals, from simple satisfaction scores to in-depth research, with neutral questioning, consistent methodology, and real-time data capture. You get reports you can act on, plus trend analysis over time.

Categories

Outsourcing
(989)739-5070 (989)-739-5070 +19897395070